Return and refund policy

At rgzfjxmy.shop, we are committed to providing customers with a reliable shopping experience and professional customer service. If your purchase does not fully meet your expectations, we provide a straightforward return and exchange process.

Return Conditions

We accept returns for both defective and non-defective products.

Customers may request a return within 30 days after receiving their order. Items should be returned in their original condition with the original packaging and included accessories.

Return Method

Method: By mail

Customers can contact our support team to receive return instructions and complete the return process through mail.

Return Label

Return label: Included in the package, Free

A free return label is included in the package to help customers complete eligible returns conveniently.

Restocking Fees

Restocking fees: No cost

No restocking fees will be charged for approved returns.

Refund Processing

Refund processing time: 7 days

After receiving and checking the returned product, refunds will be processed within 7 days and issued back to the original payment method.

Exchanges

Exchanges: Accept exchanges

We accept exchanges. Customers may contact our support team for assistance with exchange requests.

Shipping Cost

freight: free shipping

Eligible orders are provided with free shipping.